What areas do you serve?
We serve all areas of Calgary, Alberta.
What are your hours of operation?
Our house cleaning services are available 7 days a week, from 8am to 6pm. Contact us for time special requests outside of these hours.
Who provides the supplies and equipment?
We bring all of our own supplies. If there are supplies that you would prefer us to use, feel free to let us know and we can use any supplies you leave out for us.
What are your prices?
Our house cleaning prices are priced at a flat rate, we require you to include your home's actual total number of bedrooms.
What does the flat rate pricing cover?
The flat rate pricing covers a thorough cleaning of your home based on a reasonable level of dirtiness. It does not cover extremely dirty/messy homes, abandoned homes with significant amounts of trash left behind, or homes that appear as if they could be on an episode of Hoarders. If, at the start of a job, we determine that your home is going to take longer than what we expect for a house of similar size, we will contact you to talk about adjusting the price, or prioritizing cleaning. We will not bill for any additional cost without your prior approval.
Do I need to sign a contact?
We do not require you to sign any contract. You may cancel service at any time. Cleaning Unlimited also reserves the right to cancel your service at any time.
How will you get into my home?
Clients who cannot be home for the house cleaning will often give us a key to their home or a code to the garage, or may put a key in a lockbox. Please specify on the booking form how we will be able to get into your home. If you choose not to leave a key and we are unable to access your home for a scheduled cleaning, we will have to charge a lockout fee of $50.00.
Do you do move-in and move-out cleaning?
Yes! We can prepare your home for you to move in, or for the next person to move in. Just select the option on the booking form to let us know. Due to the additional time and care it takes for a move-in or move-out clean, we charge an additional fee for these types of home cleanings.
What don’t you do?
Our housekeepers may not climb higher than a step stool, work on the second story outside your home, prepare meals, provide any pet or children related services, wet wiping light fixtures, putting away dishes & plant care. Also, we cannot use our own vacuum cleaners if there is an insect infestation in your home. We reserve the right to decline a job if we feel that it poses a safety risk to our maids
The Day of Service
Do I need to be home?
You do not have to be home in order for us too clean your home. In fact, many of our clients are usually not home when the cleanings are done. One way to let us in is to leave a key for us in a lockbox and let us know the combination ahead of time. Please make sure to disarm your alarm system or provide a code for us to enter.
Do the cleaners bring their own products and equipment?
We provide all equipment and supplies except trash bags. You must provide the trash bags if you wish to have your trash relined.
What should I do before your arrival?
We would appreciate if items were picked up off the floor, and that dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly, and will prevent our staff from putting away items in places where you may not be used to finding them. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that the heater be set to a comfortable temperature.
How many people will clean my home?
This will vary between 1-3 cleaners and is based on multiple factors such as size of home, type of service selected, scheduling, and other factors. We don't specify how many cleaners will come but we do promise they will be friendly, efficient, and thorough.
How long will my cleaning take?
We estimate 30 minutes-1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished and the home is marvelous.
What if something is missed or not cleaned properly?
You must call us at 587-777-2788 within 24 hours and we will work with you to make it right (OUR 100% HAPPINESS GUARANTEE).
What if I want to cancel a scheduled cleaning?
Please contact us no later than 24-hours before your scheduled cleaning. Cancellations later than 24-hours before are subject to a $50 cancellation fee.
Should I tip the workers?
Tipping is neither required nor expected, but always appreciated. If you choose to leave a tip, cash is the preferred method. Please place it in an envelope clearly marked for the cleaner.
How much will it cost?
We operate on a flat rate pricing system, based on the number of bedrooms in your home. Prices will also vary depending on any extras you add to your cleaning. We reserve the right to refuse the job or re-quote if the house is extremely dirty, messy, or looks like it could be on an episode of Hoarders! But be assured that we will not bill for any additional cost without your prior approval.
How do I pay you?
We are currently accepting debit/credit cards through our online booking system or you can call us at 587-777-2788 to make a payment over the phone.
Is it safe to use my credit card over the Internet?
Yes. Our credit card processor uses 256-bit encryption to encode your credit card information so it is safe. This is the same level of encryption used by Canadian banks to secure all of our private financial data.